Refund policy

All products sold by Ballistic Concepts, LLC are handcrafted and made-to-order unless explicitly stated otherwise.

Cancellations
Individual orders may be canceled for a full refund within twenty-four (24) hours of purchase. Because items are made-to-order, cancellation requests made after production has begun will be subject to a forty percent (40%) cancellation fee. Any cancellation request made after an order has been packaged for shipment will be denied outright. For purposes of this policy, “production has begun” includes, but is not limited to, material allocation, component preparation, engraving setup, layout preparation, or any work performed in preparation for fabrication.

Large orders (four or more items), discounted items, custom or personalized orders, special-request orders, and orders related to an approved exchange are not eligible for cancellation under any circumstances.

Returns
Refund requests submitted within three (3) days of delivery may be approved and will be subject to a forty percent (40%) restocking fee. Buyers are responsible for all return shipping costs. Original shipping charges are non-refundable. Refunds will be issued only after the item is received and inspected and confirmed to be in pristine, unaltered, and resellable condition.
After three (3) days from delivery, ALL SALES ARE FINAL and no refunds will be issued.

Exchanges
Exchange requests submitted within three (3) days of delivery may be approved and will be subject to a forty percent (40%) restocking fee. Buyers are responsible for all shipping costs and any price differences. Additional processing/build time will apply. Exchanges will be processed only after the returned item is received and inspected and confirmed to be in pristine, unaltered, and resellable condition.
After three (3) days from delivery, ALL SALES ARE FINAL and exchanges will not be accepted.

Non-Returnable / Final Sale Items
Custom or personalized items, discounted or sale items, bulk orders (four (4) or more items), special-request orders, and multi-model pieces are final sale and are not eligible for return, refund, or exchange unless damaged or defective upon arrival.

Shipping Damage
Shipping damage must be reported within twenty-four (24) hours of delivery. Buyers must provide clear photographs of the shipping packaging and item condition as received, before full unpacking. Damage occurring during shipping is the responsibility of the carrier. Buyers are required to file a damage claim directly with the shipping carrier. Seller may assist by providing documentation but does not assume liability for carrier-related damage. Shipping damage claims are governed exclusively by this section and must be reported within twenty-four (24) hours of delivery regardless of any return or exchange window.

Production Defects
Manufacturing defects must be reported within twenty-four (24) hours of delivery. Verified production defects will be addressed on a case-by-case basis and may be resolved by repair, replacement, or refund. Any additional shipping costs related to verified production defects will be covered by the seller. Damage resulting from handling, installation, display, environmental exposure, or use after delivery does not constitute a manufacturing defect.

Seller reserves the right to refuse returns or exchanges that show signs of use, modification, damage, or improper packaging. Additionally, Seller reserves the right to deny refunds, returns, or exchanges in cases of suspected abuse, misrepresentation, or bad-faith use of this policy. Initiating a payment dispute or chargeback prior to contacting Seller may result in the forfeiture of return, refund, or exchange eligibility.